On clicking any hyperlink in Outlook message, I always get an error that says: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” What should I do in order to fix the issue and get hyperlinks in Outlook messages activated again.
If hyperlinks do not work in Outlook 2013, users will encounter following error in same situation:
“Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk.”
Basically, such kind of issues is encountered if there is no default web browsers set in Windows. This can occur if Google Chrome (web browser) is uninstalled. However, there can be other reasons behind links in Outlook not working.
Try to Troubleshoot …
Define a Default Browser in Windows
In the ‘Control Panel’, navigate to ‘Set Program Access and Defaults’
Windows Vista and Windows 7:
In the ‘Start’ menu, go to ‘Default Programs’
In the ‘Start’ menu, type ‘Default Programs’
- If Outlook hyperlinks not opening in Chrome and it is the only web browser on the system, then it is recommended to deselect defaults for the browser through ‘Chose Defaults for this program’ option. Now, after this, save the changes and then again select all programs for the browser.
- If there are multiple web browsers installed in the system, then it is suggested to set some other browser at default functioning, save changes and set preferred browser at default again.
Reset your Web Browser
In the ‘Control Panel’, go to ‘Internet Options’.
· For Internet Explorer 6 and lower editions, this option will be available under ‘Programs’ tab.
· For Internet Explorer 7, 8, 9, and 10, these options will be available under ‘Advanced’ tab.
In the run command, enter “firefox -safe-mode firefox-safe-mode” (please note the space).
A new window will get pop up with option ‘Reset al user preferences to Firefox defaults’ and hit ‘Make Changes and Restart’.
Click on ‘Settings’ button.
Click ‘Show Advanced Settings’ and navigate to ‘Reset Browser Settings’
Click on Reset Browser Settings link and hit the ‘Reset’ button.